Customer satisfaction is important to us, and we aim to provide a fair and transparent return process for eligible purchases. If for any reason a product does not meet your expectations, qualifying merchandise may be returned within 30 days of the delivery date, subject to the conditions outlined in this policy. Once a return has been approved and processed, refunds will be issued to the original payment method used during checkout. Original shipping fees are non-refundable unless the return is the result of a shipping error, defective merchandise, or an issue caused during fulfillment.

At this time, we do not provide direct product exchanges. Customers who wish to receive a different size, color, or style should complete the return process for the original item and place a separate order for the preferred replacement product. This approach helps ensure faster processing and allows customers to secure inventory availability without waiting for exchange approval.

If a customer receives an item that arrives damaged, defective, incomplete, or significantly different from the product ordered, a return request should be submitted as soon as possible. To help expedite the review process, customers may be asked to provide supporting photographs that clearly show the condition of the item, packaging, labels, and any visible defects or discrepancies. Additional information may be requested when necessary to verify the claim and determine the appropriate resolution.

All returned merchandise must be received in new and unused condition. Products must remain unworn, unwashed, undamaged, and free from stains, odors, alterations, or signs of use. Original packaging, product labels, protective materials, accessories, and attached tags must accompany the return. Returned items that do not meet these requirements may be rejected and returned to the sender without a refund. We reserve the right to inspect all merchandise upon arrival before approving any return request.

Certain categories of products are considered final sale and are not eligible for return, refund, replacement, or exchange. These items may include limited-edition releases, collaborative collections, customized products, personal care items, intimate apparel, socks, swimwear, collectible merchandise, accessories, home décor products, gift bundles, and other products specifically identified as non-returnable at the time of purchase. Products marked as final sale are sold on an as-is basis and cannot be returned once the order has been completed.

Purchases made through our online store must be returned through the designated online return process and cannot be returned to physical retail locations. Likewise, purchases made in retail stores may be subject to separate store policies and may not qualify for online return processing. Any refund, credit, or reimbursement associated with an online purchase is applicable only to the online store and cannot be transferred, redeemed, or exchanged through physical store locations unless otherwise specified.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other governmental charges associated with their orders. These fees are imposed by local authorities and are not controlled by our company. As a result, duties, taxes, and related charges are generally non-refundable, even when merchandise is returned. Customers are encouraged to review local import regulations before placing an order.

To initiate a return, customers may access our designated return system and provide the required order information, including the order number and any additional details necessary for verification. Once a request has been submitted, it will be reviewed by our returns team. Approved requests may receive a prepaid return shipping label, which should be used to send the merchandise back to our designated processing facility. Return authorization does not guarantee approval of a refund until the merchandise has been received and inspected.

After the returned package has been delivered to our facility, processing times may vary depending on seasonal volume and operational requirements. Most returns are reviewed within several business days following receipt. Customers will be notified once inspection and processing have been completed. If the return satisfies all applicable requirements, the refund will be issued to the original form of payment. Financial institutions may require additional time before the refunded amount appears on the customer’s statement or account.

We reserve the right to refuse returns that appear fraudulent, abusive, excessive, or inconsistent with the intent of this policy. Repeated return activity, attempts to return worn merchandise, or misuse of the return system may result in restrictions on future purchases or return privileges. Decisions regarding return eligibility are made at our sole discretion and are intended to protect both customers and the integrity of our operations.

Our goal is to provide a straightforward and customer-focused shopping experience. If you have questions regarding return eligibility, refund status, product conditions, or any aspect of this policy, our customer support team is available to assist. By placing an order through our website, customers acknowledge and agree to the terms and conditions outlined in this return policy.